Terms & Conditions

Leicester Immigration and Coventry Immigration are trading names of SA Law Practice Ltd. We are authorised by the Immigration Advice Authority (IAA) as a Level 2 immigration specialist company. Our head office is at St Georges House, 6 St George's Way, Leicester LE1 1QZ. We also offer appointments at 9 Little Park Street (Regus Building), Coventry CV1 2UR.

Appointments are by arrangement at our Leicester or Coventry meeting locations, or online. We may make appointments outside standard hours when essential to the interest of our clients, subject to the discretion of your adviser.

The caseworker responsible for your work will be listed on the Client Care Letter we send to you, together with names of any other members of our team who may assist. We try hard not to change the persons acting for you but should this become necessary we will notify you of the change in writing.

We endeavour to complete work as soon as we receive your instructions with the necessary supporting documents. UKVI case working times can range from several weeks to several months or more depending on the type of your case.

We work on a mutually agreed fixed-fee basis before we commence work on your behalf. We require fees to be settled with cleared funds as agreed in your Client Care Letter. Refunds will only be made for work that has not been carried out, after adjusting for work that has been agreed and completed.

From time to time we may need to incur disbursements on your behalf (for example interpreter or translation fees, courier or international postage). Additional charges will be notified to you in writing in advance for your consent.

We do not undertake publicly funded work via Legal Aid. If you believe you may be eligible for public funding we recommend you contact Legal Aid guidance services, or we can refer you to a firm that does.

We will update you on a regular basis as the matter proceeds via letter, email, SMS, phone, WhatsApp or other appropriate channels. We require you to provide clear, timely and accurate instructions and all documentation required to complete the matter in a timely manner.

We offer a free initial consultation (typically around 15 minutes) with no obligation to continue. Free consultations are for assessment of your immigration needs and do not constitute formal instruction until you have agreed fees and returned a Client Care Letter.

As regulated advisers we cannot accept any referral fee from any person for recommending or referring a client, and we cannot offer or accept an inducement for taking on a client. Where a conflict of interests arises, we may have to stop acting for both parties.

We use the information you provide primarily for the provision of immigration services and related purposes. Our use of that information is subject to your instructions, UK data protection law and our duty of confidentiality. You have a right of access to the personal data we hold about you — contact info@salawpractice.com. See also our Privacy Policy.

After you have made payment, by signing and returning our client care letter you may waive your right to cancel the contract before the expiry of seven days, as set out in that letter. Specific cancellation and administration charges (if any) will be confirmed in your Client Care Letter.

If you have a complaint, please speak first to a member of staff in the area where the problem took place. Most complaints are resolved this way. If not resolved, contact SA Law Practice Ltd at St Georges House, 6 St George's Way, Leicester LE1 1QZ or email support@salawpractice.com. We endeavour to resolve complaints promptly.

If you are not happy with the result or handling of your complaint you can contact the Immigration Advice Authority (IAA).

We may terminate instructions if we feel that you have made false representations or provided false documents. We will give reasonable notice and notify you in writing. Administration charges for early termination before formal instruction (if applicable) will be set out in your Client Care Letter.

After completing the work, we are entitled to keep all your papers and documents while there is money owing to us. We will keep your file for six years, after which we may destroy it or charge for continued storage with prior notice. You authorise us to store the file electronically.

We shall not be held liable for advice if the law on immigration regarding your matter changes subsequently. We will endeavour to advise you of any law changes as soon as we are made aware; however a change brought into force once your application has been completed will not render us liable for any refusal which you may receive as a result.

Our liability to you is limited in every case to the amount of the fees paid to us for performing our service. We will not be liable for consequential, special, indirect or exemplary damages, costs or losses attributable to lost profits or opportunities. Once we have completed and lodged your application, we will not be held liable for delays caused by you in providing documents, or for a refusal by the Home Office or other adjudicating body.

By accessing https://www.leicester-immigration.com you agree to be bound by these terms and all applicable laws. The materials on this website are provided for general information and do not constitute immigration advice unless you have formally instructed us. The materials are protected by applicable copyright and trademark law.

These Terms and Conditions shall be governed by and construed in accordance with the law of England & Wales and you hereby submit to the exclusive jurisdiction of the Courts of England and Wales accordingly.

Your continuing instructions will amount to your acceptance of these terms of business. Please sign and return any Client Care Letter sent to you so we can be confident that you understand the basis on which we act for you.